Over 15 years of helping people, not computers.
Since 2008 we’ve been focused on delivering tailored IT services to small businesses based in the Charlotte area. Our approach starts with understanding your people and what they need to do their best work, and then building solutions around them.
We’re in it for the long haul, with the average client having partnered with us for over 10 years. By distilling complicated technical decisions into plain business terms, we help our clients navigate the murky waters of IT management and leverage their tech as a competitive advantage.
Learn more about us below, or cut to the chase by requesting a quote for IT services.
Happy Clients
“We have worked with SSG Managed for nearly 10 years. Since engaging with them, our firm has gone from one location with 5 team members to 12 locations with almost 100 staff. Through it all, they’ve provided solutions to our pain points, made thoughtful suggestions from both a hardware and software perspective, and worked to kindly support team members who are not comfortable with technology.
Our firm’s ability to scale would have been exceedingly more cumbersome, if not impossible, without the help of SSG Managed. The efficiencies they created and proactive steps taken to help our firm gain the scalability and traction we needed has not only allowed our staff to be more effective and use less time troubleshooting IT issues, but our brand to be a step ahead of our competitors.
They’re readily available when we need them, and we are grateful for the contributions they have made to our company.”
“Our biggest issue before switching to SSG Managed was that we were reactive to problems, not proactive about how we should be set up to reduce problems.
In fact, the business model did not incentivize the service providers to fix our problems but rather did the exact opposite. The more problems we had, the more money they would make.”
“The folks at SSG Managed are top notch. I had a host of issues from not being able to print to bad USB ports and they worked through all my problems. They even spent time on the phone with one of my vendors to fix a software configuration issue. Not only did they fix my immediate problems, but also provided valuable advice on security and data backup. I would highly recommend them to anybody needing IT help.”
“We love SSG Managed! Since switching, all aspects of our business network have improved. During setup, they visited with all of our users, learned about their needs, then set up a network to meet the needs of our team. They help us stay on top of current trends in security and network management and plan for the future.
Most importantly, they’re easy to reach when we have questions, and they’re committed to making sure our network is always there when we need it. I highly recommend them to any business looking for a managed IT service vendor. There’s nobody better!”
“The IT Risk Assessment and Audit that was conducted by SSG Managed was exactly what we needed as an organization. Their professionalism throughout the process was amazing.
Most importantly they identified significant areas where we were exposed and made recommendations on how to rectify our IT Risk areas. I highly recommend them as a trusted partner - thank you so much!”
“We chose to go with SSG Managed for our IT needs after a year’s worth of headaches, wasted money, and dead-ends.
They were a lifesaver. We were getting ready to grow from one office to four and they helped smooth the transition every step of the way. They’re readily available when we need them and when we have ideas that could make things better, they find a way to implement them.
Efficiency is their strength and less work for the customer is their goal. SSG Managed excels at this.”
Support
The most basic building block of a successful IT strategy is reliable support. It’s not just putting out fires — it’s an early warning system for potential disruptions, it’s where we spot opportunities to improve your staff’s productivity, and it’s the public face of our company to most of your team. It’s where trust is built and relationships are forged.
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Strategy
We tackle the trickiest questions and most complex challenges during regular strategy sessions with our managed IT clients.
We’ll meet on a quarterly or bi-annual basis to review the overall health of your IT footprint, discuss any recent issues that need follow-up, and plan for the future.
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Projects
Out of the strategy sessions comes a road-map of planned improvements, large and small. We’ll develop a timeline and scope for each one so you can budget and prepare your team for the changes, and you’ll always know what’s around the corner. This cycle keeps your business ahead of the competition as technology becomes cheaper and more accessible.
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Our Values
Be straightforward and articulate.
We communicate clearly and candidly, and we use language that clarifies. We don’t use jargon or industry lingo, and we don’t assume or exaggerate. Anyone who reads what we write - inside or outside our company - should get it on the first try without further explanation required.
Be empathetic.
Always put yourself in the client’s shoes and try to imagine how you would respond in any situation. Try to anticipate their needs or preferences, and bake them into your next move.
Be level-headed.
We should be calm, considered, and thoughtful in our dealings with each other and our clients. We don’t act out of spite, we don’t rush to judgment, we don’t jump to conclusions. If there's a dispute, we listen, we think, and we respond calmly and clearly - directly addressing the idea or the situation, not the personality or the pressure.
Be generous.
Generosity is a wonderful virtue. Being generous is surprising someone on the other end with goodwill and asking for nothing in return. We give what we’re expected to, and then some.
Own your mistakes.
We all screw up. It’s inevitable. But we’re not defined by our mistakes; we’re defined by how we respond to them. We own our mistakes quickly and unequivocally, and we don’t make excuses or point fingers if something is our fault. We apologize and make it right as soon as possible. We’ll even own the mistakes of others sometimes, if it means we can get to a solution more quickly and get our client out of a jam.
Join Our Team
We’re always accepting applications and looking to connect with bright, open-minded people who bring a fresh perspective on IT and aren’t afraid to challenge the status quo. We’re a growing team and we’d love to hear from you or someone you think may be a great fit.