iPhone/iPad

Notes

  • Please type slowly and double-check your spelling and capitalization. Almost all errors are the result of mistyped information.
  • Username or email always refers to your full company email address.
  • Password refers to your Office 365 email password.
  • If prompted, domain is always left blank, and server is always m.outlook.com

Steps

  1. From the home screen, tap Settings
  2. Tap Mail
  3. Tap Accounts
  4. If you have an existing company account with the same address as your Office 365 account, delete it before proceeding.
  5. Tap Add Account and choose Exchange
  6. Enter your Office 365 credentials and tap Next
  7. Proceed through any security prompts
  8. Make sure all services are enabled and tap Save

That's it! Note that it may take a few minutes for your email, contacts, and calendars to start syncing, so please be patient.


Android

Notes

  • Because Android devices vary from model to model, we can only provide general instructions. Your device’s wording or options may vary. Please contact your carrier for additional support, if needed.
  • You may be asked to keep or delete existing contacts/calendars during this process. If your data is synced with Outlook or a cloud service and you’re certain it’s backed up, then it’s OK to delete them. If these items are not synced, or if you’re not 100% sure, then keep them.

Steps

  1. Go to Settings > Accounts > Add Account
  2. Tap Corporate, Corporate Sync, or Microsoft Exchange (this will vary between devices)
  3. Enter your Office 365 credentials and tap Next
  4. Enter domain, username, and server details:
    1. Username or domain\username is always your full company email address (clear out this field before typing)
    2. Password refers to your Office 365 email password
    3. Server is always m.outlook.com
  5. Proceed through any security prompts or other options
  6. Adjust sync settings as needed and tap Next
  7. If prompted to sync text messages or missed calls, uncheck these options.
  8. For the account name, enter your Office 365 email address and tap Next
  9. You’ll return to the Settings pane, and your Office 365 data will begin syncing shortly.

That’s it! It may take a few minutes for your data to start syncing, so please be patient.